Tone, Voice, and Helpful Microcopy
Replace generic upsells with gentle nudges: “Running low? Refill saves plastic and money.” Link to tutorials or local repair partners. Celebrate reuse milestones and invite readers to share photos of well-loved items with your community.
Tone, Voice, and Helpful Microcopy
When something goes wrong, avoid guilt or doom. Try, “We couldn’t process that—let’s fix it together,” then offer low-impact help options like live chat or delayed shipping. Kindness reduces friction and earns long-term loyalty.
Tone, Voice, and Helpful Microcopy
Offer a low-carbon shipping choice with a clear benefit and default transparency. Explain delivery timelines honestly. Use permission-based language: “Prefer fewer shipments? Bundle and save waste.” Let readers control the impact they create.